Frequently Asked Questions

Q: I tried to create a new login profile but it says I already have one.
A: If you think that the similar profile shown is yours you can then attempt to login. If you have forgotten your password, click "Forgot Your Password?" button and follow the instructions. Otherwise, click the "Continue" button to create a new profile. 

Q: I forgot my password, and I am having trouble creating a new one. Why won’t it accept my new password?
A: When creating a new password it must be a minimum of 8 characters and include upper and lower case and a number. Or, single case (all lower or upper), and a number, and symbol.  

Q: I only requested for 3 courses. How can I request more courses?
A: After the initial request period you can log in at any time to register for more courses up to the 8 course limit.

Q: A course that I wanted to take is full. How can I put my name on a wait list?
A: If you are not assigned a seat for a requested course, you will automatically be placed on the wait list.  You will be notified if a seat becomes available. Until you receive notification from CWA staff, you may not attend classes for which you have been wait listed.

Q: I found out I can’t take one of the courses I already registered for. How do I drop a class?
A: If you need to drop a course before it begins, please do so by logging on to your CWA Augusoft account or by notifying the CWA office at 221-1506.

Q: I’ve already registered and I’ve decided I can’t take any classes with CWA this semester. How do I get a refund?
A: Contact the CWA office before the first day of the semester (in the spring the Monday after MLK Day or in the fall the Monday after Labor Day). No refunds are given after classes begin.

Q: I thought I registered, but I never received a confirmation email? What should I do?
A: Contact the CWA office at 221-1506.